GajakBite - Refund & Return Policy

Last updated: September 2026

At GajakBite, customer satisfaction and high product quality are our top priorities. Since our products are traditional edible items, we maintain strict health and hygiene standards regarding returns and replacements.

1. Perishable Food Notice (Khaane Peene Ki Cheezon Ka Usool)

Due to the perishable nature of gajak products and food safety regulations, we cannot accept returns on opened or consumed products unless they arrived damaged, incorrect, or expired.

2. Eligibility for Replacement or Refund (Refund / Replacement Ki Sharaait)

A replacement or refund will be issued under the following conditions:

Damaged Packaging: Package arrived torn, opened, or crushed during transit.
Incorrect or Defective Item: Received an item different from what was ordered, or quality was compromised upon arrival.
Reporting Window: Any damage or issue must be reported within 48 hours of receiving the order.

3. How to Request a Refund / Replacement (Kaise Claim Karein)

Delivery parcel, invoice, aur damaged product ki clear photos/video lein.
Apna Order Number aur photos gajakbite@gmail.com par email karein.
Humari customer support team 24-48 ghante me aapki request review kar ke response degi.

4. Refund Processing (Paisa Wapas Milne Ka Tariqa)

Once approved, refund aapke original payment method (Credit/Debit Card, Bank Transfer, etc.) par 5 to 7 business days ke andar process ho jayega.
Cash on Delivery (COD) orders ke case me refund store credit ya bank/wallet transfer ke zariye diya jata hai.

5. Non-Refundable Scenarios (Jin Halat Me Refund Nahi Milega)

Delivery ke 48 hours baad report ki gayi complaints.
Sahi delivered order me personal taste preference ka pasand na aana (jab ki product fresh aur intact ho).
Customer ki taraf se galat address ya phone number dene par non-delivery.